Self-service repair provided to Apple customers

Self-service repair provided to Apple customers

Apple offered self-service repair to its customers. The company will provide repair manuals, original parts, and tools through Apple’s self-service repair shops.

This opportunity will be offered to these customers in eight European countries, including Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the United Kingdom.

Customers who want to complete their repairs can perform many of the most common repairs for the iPhone 12 and iPhone 13 series and Mac notebooks with Apple Silicon.

The self-service repair shop provides access to over 200 individual parts and tools, and repair manuals.

The program gives customers experienced with the intricacies of repairing electronic devices the opportunity to complete repairs using instructions, parts, and tools available from Apple Stores and Apple Authorized Service Providers.

Parts are priced the same as those available through Apple’s network of authorized repair providers. Customers can send replacement parts to Apple for refurbishing and recycling and, in many cases, get a credit for their purchase.

Available to customers in self-service repair shops, Apple tools are custom-designed to help provide the best repairs for Apple products and are designed to withstand the rigors of professional, high-volume repair operations where safety and reliability are a priority. Quality tools offered through Self Service Repair include torque drivers, repair trays, display presses, batteries, and more.

Apple offers tool rental kits for $49, so customers who don’t want to buy repair tools still have access to professional repair tools. One-week rental kits are sent to customers free of charge.

Self-service repair is part of Apple’s efforts to increase its ability to service and repair products over time. For most customers without experience repairing electronic devices, going to a professional repairer with certified technicians who use genuine Apple parts is the safest and most reliable way to get the repair done.

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